No need to inflate claims.
Many importers learn to add extra to their claims because they don't trust the supplier to settle fairly. With USME, you don't have to. We send good quality. We keep the cold-chain record. And when a real claim is needed, we are with you for it — from the vendor, the airline, or the handler — until it is settled.
Five simple rules.
We send only the quality we promise.
Before we ship, the spec is agreed in writing — variety, size, grade, pack. If a packout doesn't meet it, we don't ship it. We tell you, and we fix it. That is the first reason most of our shipments do not need a claim at all.
If it won't land well, it doesn't fly.
Fresh produce is sensitive. If the fruit looks weak at packout, it will arrive worse. We would rather miss a flight than send you a shipment we already know will give you problems.
We keep the cold-chain record.
Temperatures, dwell time, build-up, and tender are recorded as part of the shipment file. When a buyer asks what happened, we answer with the record — not with a guess.
We stand with you on claims.
If something goes wrong on arrival, you do not chase it alone. We work the claim with the vendor, the airline, or the handler — whoever is responsible — and we help you recover the actual loss. We do this because it is the right way to do business, and because we want a long relationship with our buyers.
No need to inflate.
Many buyers learn to add extra to their claims because the supplier will negotiate it down. With USME, you don't have to do that. Real damage gets a real claim. We settle on what really happened, with documents to back it up.
How we handle a real claim, step by step.
You tell us what arrived
Photos, count, condition, temperature on receipt. The faster we have the details, the faster we move.
We check the cold-chain file
We compare what you received with the record from packout, build-up, and tender. This tells us where the problem started.
We open the claim with the right party
If it was the vendor — we go to the vendor. If it was the airline — we go to the airline. If it was the handler at origin or destination — same. You do not have to fight on multiple fronts.
We follow it through to settlement
We push for fair recovery on your actual loss, with documents. We update you along the way. The case closes when the money lands, not before.
Honest quality. Honest paperwork. Honest claims.
We do not expect any buyer to pad a claim to get back what they really lost. That game is what happens when supplier and buyer don't trust each other. We build relationships the other way: clean shipments, clear records, real support when something goes wrong.
It costs us some shipments we could have moved with weaker vendors. It earns us shipments — and customers — we would not have a chance at otherwise.
Want to start a program built this way?